Feature Requests

We can configure different customer portal including whatsapp messages, customer Facing Portal for different Brand.

Brand: Hyuman Workspace Workspace: glowup-living-ecomm-ventures Feature Request: The brand has requested a feature that allows them to download a day-wise inventory report for both the current month and previous month(s). This report will help them: Track daily inventory and stock levels. Validate storage invoices (to check peak inventory day) The brand mentioned that this functionality was available in their previous WMS software and has requested a similar feature in the current platform to support their day-to-day inventory management.

I would like to bring to your attention a feature request from Home Kouzina, one of our key brands. The brand is looking to further streamline its logistics operations and deepen its integration with Eshopbox. While Eshopbox currently fulfills the majority of their orders across Shopify, Amazon, and Flipkart, they also process approximately 40–50 B2C orders per month directly from their local facilities for recurring customers and HoReCa clients. To bring these orders under the Eshopbox logistics ecosystem and maintain a unified supply chain, the brand has requested the activation of a feature that allows automatic shipping label generation based on manually entered box dimensions and shipment weight. According to the brand, this functionality would enable them to: Route locally processed orders through Eshopbox-facilitated logistics. Instantly generate shipping labels after entering shipment dimensions and weight. Assign orders to the appropriate facility more efficiently. Maintain a consistent fulfillment process across all sales channels. Improve operational efficiency and reduce manual intervention. Given the potential operational benefits and the brand's commitment to expanding its partnership with Eshopbox, I request the management team to review this requirement and evaluate the feasibility of implementing this feature.

Hi Team, Farmley has been raising Credit Note (CN) requests for 0-Attempt RTO orders due to the lack of detailed information available in the current reports. At present, we are required to manually obtain the actual remarks from courier partners or validate each case individually through shipment activity logs. This process is highly time-consuming and operationally inefficient. To streamline the process and reduce manual effort, we request that detailed shipment remarks be included in the Sales Order Export report. This will help us identify genuine exceptions upfront and provide accurate information to the brand. Benefits: Reduce dependency on manual case-by-case validation. Faster resolution of brand escalations. Improved transparency regarding actual RTO reasons. Ensure the brand raises only genuine CN claims instead of sharing all 0-attempt cases for review. Significant reduction in operational effort for both the shipping and account management teams. Sample Remarks Obtained from Courier Team Shipment never picked up from FC Returned as per security instructions (High Ageing) Order cancelled by customer Order cancelled by Farmley OTP-based cancellation Old cases (Data not found) Order cancelled by Shopify RTO due to max attempts completed Returned due to poor packaging Shipment RTO due to damage in transit RTO instructions received Lost Order cancelled Rejected by customer Pincode not serviceable Status Changed Delivered

Need an option for brands to upload e-Way Bills directly through the workspace for any type of order (B2B orB2C)

Hi Team, I would like to raise a feature enhancement request for the rate card configuration module. Currently, we are facing the following limitations: Economy Shipment Rate Configuration * There is currently no option available to configure rates for the Economy shipping service. * We request the addition of an Economy rate configuration option so that rates can be configured as per business requirements. Prime Shipment Rate Configuration * There is no provision to configure separate rates for NDD (Next Day Delivery) and SDD (Same Day Delivery) shipments under the Prime service. * Due to this limitation, only a single rate can be configured, and we are currently using the SDD rate for all Prime shipments. * We request the ability to configure separate rates for NDD and SDD services to ensure accurate billing and wallet deductions. Fuel Surcharge Configuration by Shipping zone * There is no option to configure Fuel Surcharge rates based on individual shipping zone. * Due to this limitation, we are currently required to keep the Fuel Surcharge rate as zero. * We request the ability to configure different Fuel Surcharge rates for each shipping zone, as surcharge percentages may vary across zone. These enhancements will help ensure accurate rate configuration, billing, invoicing, and wallet deductions in line with business requirements. Kindly review and consider these requirements for future releases. Thanks & Regards, Brand Name - v9 beverages, gian-wellness and zenith drinks

DELHIVERY requires a QR code generated in the invoice to be scanned before accepting the package for shipping. When creating a Manual self fulfillment order, the INVOICE generated by ESHOPBOX doesn't generate the QR code, so when ESHOPBOX automatically assigns DELHIVERY for shipping, the pick up is not happening. However, that is not the case with BLUEDART, the other shipping partner ESHOPBOX assigns pick up to. So, if the choice is given to the customer to choose the shipper, then there will no longer be delays and complaints and multitude of ticket numbers

Hi Team, we have received a requirement from the brand- VI-john to have LR details reflected and downloadable from the Workspace for all B2B orders. Currently, there is no tracking information available to the brand on Workspace for B2B shipments. The LR details are visible on Flex, however the same is not reflecting on Workspace. Request you to please check and enable the same on Workspace as well.

Hi Team, Many brands have requested additional enhancements in the ticketing system: Ability to search tickets not only through Ticket ID, but also using: Order ID Tracking ID Requirement for a bulk export option to download tickets along with key ticket information/details, without exporting the complete chat conversations. Please check the feasibility of these enhancements and share the possible approach and timelines.

Hi Team, We have received a requirement from the brand regarding B2B order exports. The brand needs batching and expiry details to be included in the B2B export Excel file at SKU level. Use case / scenario: We are handling B2B shipments at a large scale for this brand. In cases where a B2B order gets cancelled or a PO expires, the inventory is expected to be re-inwarded. However, while creating a new consignment for the same inventory, the brand is required to provide batch and expiry details. Currently, since these details are not available in the B2B export, the brand faces challenges in recreating the consignment accurately. Request: Please enable/introduce batching and expiry details in the B2B export file to support this operational requirement. Requesting you to review and prioritize this.