Feature Requests

Return items status need to be handled at the stage when Return is picked at doorstep only. The item which is picked, should be updated in Eshopbox portal from AWAITING PICKUP to RETURN ON THE WAY and refund should be triggered at doorstep. If the item (even if the return is raised for the item) is not picked, then after pickup (against the particular AWB), the status in Eshopbox should change back to DELIVERED from AWAITING PICKUP. This would ensure correct status at Eshopbox as well as no discrepancy would arise. Example Orders : Customer order ID #29446 #31032 #31268 #33733

Import return on the Eshopbox workspace for multiple items at once.

I would like to raise a feature request to enable the capture of customer bank account details in Eshopbox, which are currently being entered in Return Prime during return creation. Context: As confirmed by the brand, account details are already being captured in Return Prime. However, these details are not reflected in Eshopbox, which is creating a blocker for processing COD return refunds. Request: Enable the flow to fetch and display account details submitted via Return Prime within the corresponding return order in Eshopbox. Ensure the data is securely stored and accessible for refund processing.

Request for the bulk return process in case the Brand is opting "Do not manage inventory" in their self-location. The returns should be marked as complete.

Hi Team, We have received a request from the returns team that while exporting the claims data from Eshopbox there are certain details for which ideal fields are not available currently in the export format. To find out the average claim settlement time for return claims the team require certain date fields for status update of the return claims in export namely : * Draft to new date * New to Raise date * Accept or rejected date * If rejected then 'Reopened date' * Rejected or Approved date Additionally, please provide us any temporary fix to find out the above details till the fields are introduced in the export format. Thank you