Feature Requests

The brand TIPL ships coffee machines and coffee sachets. For orders where a machine and other items are ordered together, multiple boxes are required—the coffee machine is packed separately, while the remaining items are packed in different boxes. To support this packaging flow, the MPS (Multi-Packet Shipment) feature is required. Additionally, it would be beneficial if the box count is also visible in the export reports, as this was a specific requirement raised by the brand.

Hi Team, This request is regarding the article below: https://help.eshopbox.com/portal/en/kb/articles/eshopbox-shipping-warranty-policy Under Damage, it is clearly mentioned that compensation is not applicable for liquid and fragile items. However, for Lost shipments, there is no such clarification mentioned, due to which brands are asking for compensation. Requesting you to please update the article to clearly mention the non-compensation policy for lost liquid and fragile items for lost marked in workspace as well, in line with the damage case. Thanks.

Enable sellers using Eshopbox fulfilment to manually change the shipping mode from the workspace.

please be informed that I am facing a serious problem regarding the printing of labels. We have setup to print only labels, without the invoice. But the Labels are P;ROCESSED and printed along with the Invoice. I dont have a facility to reprint the Labels, without Invoice in your System. Our Label size is in 4x6 inches (A4 sheet - 4x4 cut) . I CANT find an option to change the size of the labels in your System these changes are very important and required for any shipper. Kindly ensure that these changes are activated immediately so that we can process the Orders effectively. We will need to cancel the existing AWB and ship with our current shippers until this problem is sorted out, Kindly Advice Since past week we have not been able to ship out since orders have been processed with ESHOP already. Regards Imthyass C K

There is a major flaw in your Label printing. Even after setup to print only AWB, new Orders still printing both invoices and AWB. There was no option to print only the AWB when giving the Print Command. There should be an option to print 4 labels per A4 Sheet. This should be saved in the Company Profile. We cannot change or remember this every time. There should be an option to print all labels repeat whenever necessary for whatever reasons, as and when required by the user. Until these are sorted out, we cannot process the shipments. Your Current Label printing Format and options, will create a lot of wastage of label stickers and they are expensive

After Packing, manifesting Order, there should be an option to "Print all the Labels" as one PDF. This will help for those that are getting their Label Printing Job elsewhere. Can Also save labels from Wastage when printing on multilabel sheets

This concept ensures that every product can be assigned to a package, even if it doesn't fit into a standard option. It works like this: when a product is flagged for shipping, the system checks its dimensions (length, width, height, and weight) against a list of pre-defined, standard packaging sizes. If the product is too big for all of those standard options, it automatically defaults to a larger, all-purpose package. This prevents the system from generating an error or stopping the fulfillment process. Example Imagine your fulfillment center has three standard box sizes: Small Box: 10 x 10 x 10 inches Medium Box: 20 x 20 x 20 inches Large Box: 30 x 30 x 30 inches Now, let's say a customer orders a large poster that is 40 x 5 x 5 inches. The system first checks the Small Box. The poster's length (40 inches) is too long. Next, it checks the Medium Box and then the Large Box. The poster's length is too long for both of these as well. Instead of stopping the process and showing an error, the system automatically defaults to a "Custom Packaging" or "Oversized Box". This ensures the order can continue to be processed and shipped without any manual intervention.

We would need the first mile out for pick up and no of attempt count in workspace report.

Shiprocket is using JS widget or Plugin process to integrate the pincode serviceability or checkers in website. We need this process for smooth integration for the brands requirement.