Feature Requests

Hi Team, I am proposing some suggestions for the creation of a ticket through the E-shopbox workspace. If you agree to do the same then, please confirm this, and if not then please explain the challenges you are facing. The improvements I want are mentioned below. Under the field Sale channel, can we select the multiple channels in one go to avoid raising tickets multiple times for the different sale channels? Can we add them to; , cc; as we use this function in general mail format in case we want to add some more people? Please let me know if you are facing any confusion regarding this.

Problem Statement: Currently, WhatsApp messages are using the account slug, which is displayed as "navyasabyliva." The expectation is to show "navyasa by liva" instead, to align with the correct brand representation. Resolution: In the customer portal settings, under the section “Define your communication channel with customers,” we need to add a new field to allow users to customize the brand name shown in WhatsApp notifications. Details: Field Name: Enter Brand Name Field Description: Your customer will see this brand name in notifications. Default Value: The default value of this field will be pre-populated with the account slug of the workspace. This enhancement will allow users to define a customer-facing brand name, ensuring that all notifications, including WhatsApp, SMS and Email messages, reflect the correct brand identity.

Portronics is asking for the addition of evidence on the customer portal while taking action for fake attempt as currently they need to take action on customer portal and need to raise ticket as well with VOC, due to which for a single order they need to take action twice (Customer Portal + Ticket)

I daily cancel "On-hold" orders one by one with high risk score . I need a feature to select all or bulk select and take action ( Release or cancel ) those on hold orders .

We will collect additional information from customers for COD orders when they initiate returns for Shopify orders. Currently, we are capturing the bank account number, bank IFSC code, and bank account holder's name. As per Welspun's requirements, we now need to capture more details, such as the bank's street, city, and state. Steps to replicate - # Initiate a return for one COD-delivered order. # Enter a reason for the return # click on Want refund option # *you will get the option to enter these details and initiate returns.

Hi Team Orders when shipped, notification is sent to customer on email. In that email Invoice PDF attached needs to be added as same is requested by Grasim POC. Currently OTP is being asked to download invoice but Brand team is asking to attach invoice PDF.

Please add a feedback survey for the delivery and review of the product in customer portal notification.

Currently, refunds can be automatically issued for prepaid orders, but they are restricted to the original payment method. With this feature, automated refunds will be issued via Store credits and bank accounts instantly. This means that customers will no longer have to wait for a lengthy refund process, even for Cash on Delivery (COD) orders.