Changelog
Follow up on the latest improvements and updates.
RSS
improved
Platform
📢 Improved KYC Flow
We’ve improved how business details are captured and validated during KYC to make the process more reliable and reduce errors that previously impacted downstream process.
🎯 Benefits
- ⚡ Faster KYC completion:Auto-fetch of business details saves time and avoids repetitive data entry.
- 🧾 Support for PAN and GST:Complete your KYC using PAN and GST, based on your business setup.
- ✅ Better data accuracy:Improved validation reduces mismatches and follow-up corrections.
🚀 What’s new?
Eshopbox now shows
shipping charges at the time of order processing
. You can view the applicable shipping cost before completing the order, ensuring clear cost awareness during processing.🎯 Benefits
- 💰 Upfront cost transparency:Know the shipping charges before processing the order.
- 📌 Informed processing decisions:Make better decisions with clear visibility into shipping costs and choose the right shipping mode.
- 🔍 Reduced post-processing checks:Eliminate the need to verify charges after the order has been processed.
🚀 What’s new?
Eshopbox now allows you to
customize your shipping labels
directly from the workspace for Eshopbox Shipping orders
. You can configure printer preferences
, control what product information
appears on labels, and add branding elements such as your company logo
.Once configured, these settings are automatically applied to all eligible Eshopbox Shipping orders
🎯 Benefits
- 🖨️ Flexible Printing Options:Choose how labels are printed based on your printer setup
- 🎯 Cleaner, More Relevant Labels:Hide SKU or product titles from labels to reduce clutter and improve on-ground readability.
- 🎨 Brand-Ready Labels:Add your company logo to shipping labels to maintain a consistent and professional brand presence.
🛑 Issue
Earlier, while exporting the
Sale Order Report
, Eshopbox calculated tax amounts, tax bifurcation, and discount values in real time
during export.Due to an
issue in identifying the product tax code and discount details
at the time of export, the following fields were incorrectly shown as 0 or blank in the report:- Tax amount
- Tax bifurcation
- Discount amount
✅ Fix
Eshopbox now
captures and saves the applicable tax rate and discount details
at the time the order is created
.This ensures that:
- Tax amount
- Tax bifurcation
- Discount amounts
are
accurately reflected in the Sale Order Report
during export.improved
fixed
Inventory
📢 Update: Increased Product Title Length Limit
We’ve enhanced product uploads to support longer product titles.
You can now upload products with titles up to 255 characters (previously limited to 100 characters).✅ This resolves upload failures where products were rejected due to title length constraints.
What this means for you
- Fewer upload errors during product imports✅
- Better support for detailed product titles✅
- Smoother catalog onboarding for large or complex listings✅
This update ensures product uploads process successfully even when titles exceed 100 characters.
fixed
Wallet
Improved search in Passbook
Finding transactions just got easier.
You can now search for any transaction in Passbook, no matter how old it is, even if it’s outside the selected date range.
What this means for you
- Search using Transaction ID, AWB, Order ID
- Works across Spends, Refunds, and Recharges.
- Transactions from months ago will now show up instantly
Date filters are only used for filtering, not for search so you’ll never miss a transaction again
improved
Shipping
Minor Weight Variance Now Waived Off for Slab Charging
🚀 What’s new?
Eshopbox uses weight slabs to calculate shipping charges (for example,
0–500 g, 500 g–1 kg
, and so on). Earlier, even a small increase beyond a slab—such as an order weighing 510 g
—would be charged under the next higher slab (1 kg)
.To address this, Eshopbox has introduced a
minor weight variance buffer.
If the weight crosses a slab boundary by up to 60 grams
, the slab change will be waived off
, and you will be charged using the lower slab
.🧪 Example
- Weight slab: 0–500 g
- Actual shipment weight: 510 g
- Difference: +10 g(within the 60 g buffer)
👉
Charged slab: 0–500 g (lower slab)
If the shipment weight exceeds the slab limit by
more than 60 g
(for example, 570 g
), the order will be charged under the next slab (1 kg)
.🎯 Benefits
- 💰 Reduced shipping cost impact:Minor weight variations no longer push orders into a higher charging slab.
- ⚖️ Fairer billing:Charges now better reflect realistic weight differences caused by packaging or scale variance.
- 📦 Fewer billing disputes:Reduces cases where small weight differences lead to unexpected higher charges.
- 👌 Better predictability:You get more consistent and predictable shipping costs.
When a delivery fails, the shipment is returned to the origin. With this new feature, Eshopbox enables you to define where your Return to Origin (RTO) shipments should be delivered. You can now configure an RTO delivery address based on your operational needs.
✅ Benefits
- 🧭 Custom return routing:Decide whether all returns go to a central location or the originating fulfillment center.
- 🔀 Operational flexibility:Adapt RTO routing based on your regional or centralized return strategies.
- 💰 Cost control:Optimize return freight costs by configuring the nearest appropriate RTO address.
- 🤖 Fewer manual interventions:Reduce dependency on support for changing return behaviour repeatedly.
improved
Shipping
⚡ Faster Shipping Label Generation for Shipping app Integrations
Eshopbox has optimized the performance of its Shipping App integration, which is used by you for processing orders across multiple OMS platforms and requesting Eshopbox shipping labels.
The average time to generate a shipping label has now been significantly reduced:
P99 Label Generation Time:
4 seconds (Shipping labels for 99% of shipments now generate within 4 seconds or less)Earlier: 10 seconds
🎯 Benefits
- ⚡Faster processing:Shipping labels are generated more than 2× faster, reducing wait time for you.
- 📈 Improved operational efficiency:Quicker label generation helps streamline order processing across all integrated OMS systems.
- 👌Better user experience:You get instant feedback and can complete shipments without delays.
new
improved
Inventory
📢 Variant Info Now Included in Shopify-Synced Product Titles
As part of the Shopify → Eshopbox catalog sync, product titles in Eshopbox now include variant information wherever applicable ✅
What’s new
When products are fetched from Shopify, Eshopbox will append variant attributes (such as size, color, etc.) to the base product title so each variant is clearly identifiable.
Example title format:
Women Full Sleeve Dress Black Acrylic S
In this format, the title combines the base product name with its variant attributes (such as color, material, and size), making each variant easy to identify at a glance.
Why this matters
This update improves:
- Catalog clarity (easy to differentiate variants)
- Inventory visibility (fewer mix-ups across similar SKUs)
How it works
During Shopify sync, we:
- Fetch variant options from Shopify (option1, option2, option3)
- Generate variant-specific names by combining: Base title + Variant values
- Store the combined title for each variant in Eshopbox
- Apply this only when variant values exist, ensuring backward compatibility with existing product sync behavior
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