When a delivery fails, the shipment is returned to the origin. With this new feature, Eshopbox enables you to define where your Return to Origin (RTO) shipments should be delivered. You can now configure an RTO delivery address based on your operational needs.
✅ Benefits
- 🧭 Custom return routing:Decide whether all returns go to a central location or the originating fulfillment center.
- 🔀 Operational flexibility:Adapt RTO routing based on your regional or centralized return strategies.
- 💰 Cost control:Optimize return freight costs by configuring the nearest appropriate RTO address.
- 🤖 Fewer manual interventions:Reduce dependency on support for changing return behaviour repeatedly.