Hi Team,

Farmley has been raising Credit Note (CN) requests for 0-Attempt RTO orders due to the lack of detailed information available in the current reports.

At present, we are required to manually obtain the actual remarks from courier partners or validate each case individually through shipment activity logs. This process is highly time-consuming and operationally inefficient.

To streamline the process and reduce manual effort, we request that detailed shipment remarks be included in the Sales Order Export report. This will help us identify genuine exceptions upfront and provide accurate information to the brand.

Benefits:

Reduce dependency on manual case-by-case validation.

Faster resolution of brand escalations.

Improved transparency regarding actual RTO reasons.

Ensure the brand raises only genuine CN claims instead of sharing all 0-attempt cases for review.

Significant reduction in operational effort for both the shipping and account management teams.

Shipment never picked up from FC

Returned as per security instructions (High Ageing)

Order cancelled by customer

Order cancelled by Farmley

OTP-based cancellation

Old cases (Data not found)

Order cancelled by Shopify

RTO due to max attempts completed

Returned due to poor packaging

Shipment RTO due to damage in transit

RTO instructions received

Lost

Order cancelled

Rejected by customer

Pincode not serviceable

Status Changed

Delivered