Latest inventory should be pushed on channels.
planned
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Pankaj
Hi Team, We have received multiple unfulfillable cases due to inventory mismatch. Upon investigation - we found that the inventory updates which getting failed are adding old inventory update to the queue where they can re-try the same update. the reason of getting unfulfillable is when multiple inventory updates fails it adds up into the queue. which gets old by the time it gets re-tried. Therefore, the order gets placed against old inventory update which is not accurate.
To prevent this, we found out a way to send latest update to the channel unlike adding failed inventory in the queue. We should send flex inventory to workspace in real time basis and workspace will send the same to the channel. Whenever, the inventory update gets failed.
I have attached few screenshots - where you can clearly see the inventory was made zero but again an old inventory update of 2 qty was pushed to channel. Which led to unnecessary unfulfillable. This issue is happening across all channels.
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The Roadmapper
marked this post as
planned
M
Mayank Rishu
Hi Pankaj, Apologies for the delay.
I wanted to update you that we’ve taken up your request as discussed. We’ll be implementing improvements in the Inventory Sync Retry Mechanism starting next week and will keep you informed on the progress.
Mayur Karwa
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under review
M
Mayank Rishu
@Pankaj we are already discussing the optimisation of real time sync update on channels. It's WIP currently, will comeback to you once it's done.
P
Pankaj
Second Point: Request for Twice-Daily Inventory Updates
We would also like to suggest implementing inventory updates at least twice a day for every SKU, across all channels, to ensure higher accuracy and visibility.
Reason for this request:
At times, inventory updates are missed, particularly for SKUs with low or no recent activity (such as returns, GRNs, or order movements). These SKUs do not trigger any system-driven inventory update events for weeks or even months, leading to discrepancies across platforms and potential stock-outs or overselling.
A scheduled update mechanism (e.g., every 12 hours) would help maintain inventory accuracy and improve customer experience on all selling channels.