Problem Statement:

Currently, WhatsApp messages are using the account slug, which is displayed as "navyasabyliva." The expectation is to show "navyasa by liva" instead, to align with the correct brand representation.

Resolution:

In the customer portal settings, under the section “Define your communication channel with customers,” we need to add a new field to allow users to customize the brand name shown in WhatsApp notifications.

Details:

Field Name: Enter Brand Name

Field Description: Your customer will see this brand name in notifications.

Default Value: The default value of this field will be pre-populated with the account slug of the workspace.

This enhancement will allow users to define a customer-facing brand name, ensuring that all notifications, including WhatsApp, SMS and Email messages, reflect the correct brand identity.