Introduce Eshopbox Wallet
K
Kanav
Problem Statement:
Eshopbox currently operates on a postpaid billing model, where customers are billed for their shipping/fulfillment services at the end of the billing month.
However, this approach can create challenges in managing delayed payments, lengthy onboarding processes & potential customer dissatisfaction.
To address these issues, we need to introduce a wallet and recharge feature that enables prepaid shipping functionality on the platform.
Proposed Solutions:
We can introduce a wallet feature that allows customers to preload funds into their Eshopbox accounts.
Customers can add a specific amount of money to their wallets (above minimum recharge value) using various payment methods like credit/debit cards, net banking, or digital payment services.
These funds in the prepaid wallet can be used to cover the cost of their shipping services in advance.
Benifits
Transparent Cost Calculation: Prepaid shipping allows customers to have a clear understanding of the total shipping cost upfront. They can make informed decisions regarding shipping services based on their budget and requirements. This transparency builds trust and loyalty among customers.
Faster Shipment Processing: With prepaid shipping, shipments can be processed and dispatched immediately upon user onboarding. There is no need to wait for postpaid billing approvals or verifications
More Users: With the Prepaid billing model, Eshopbox will be accessible to more smaller sellers. Hence increasing the reach of the platform
Estimated Timelines: To be finalized
Priority: P2
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Mayur Karwa
Merged in a post:
Order-Level Charge Visibility & Monthly Cost Categorizatio || Naidu Hall Brand
P
Paramjeet Singh
Hi Team,
We’d like to explore the feasibility of enhancing the financial dashboard/reporting features within EshopBox to provide more clarity on the charges incurred by clients on a monthly basis.
Request Overview:
The objective is to enable clients to view a comprehensive breakdown of all charges incurred for a selected month or custom time period, categorized clearly under specific buckets. For example, for the month of May, users should be able to view details such as:
Pick and Pack Charges
Inward Charges
Shipping Charges
Monthly Subscription Fees
Any Other Applicable Charges
This breakdown should help in delivering transparent and consolidated cost visibility month-on-month, with no ambiguity.
Additional Requirement:
For shipping charges, the requirement is to make the cost data available at the individual order or shipment level. This means each charge should be traceable to a specific order ID or shipment ID. This enhancement will help clients track and analyze their shipping expenses more precisely.
Action Required:
We request the product/engineering team to assess:
Whether this level of data visibility and granularity is currently feasible within the existing dashboard infrastructure.
If not currently available, what changes would be required to support this?
A tentative timeline or effort estimate to implement such functionality.
If any part of this data is already available in existing reports or dashboards, please share the relevant references.
Mayur Karwa
This is included in the roadmap for our Eshopbox wallet feature.
Thwill launch on May 15th and is feature is set to launch on May 15th and will be rolled out to workspaces in phases. By the end of June, it will be accessible to all workspaces.
Mayur Karwa
Merged in a post:
Wallet based payment method
Mayur Karwa