We are currently implementing enhancements to streamline the support process on Eshopbox. Our goal is to ensure that our users receive prompt and effective assistance, allowing for a smoother and more enjoyable support experience.

What is planned to change ?

We will soon introduce the ability to 'reply' or 'reopen' resolved tickets directly from the workspace. Currently, the reply function is only available via email. This update will enhance the convenience and accessibility of our ticketing system.

How this helps you ?

Introducing a seamless feature that allows you to conveniently add comments to your tickets directly from the Eshopbox workspace. No more wasting time searching for ticket-related emails or responding via email to update your comments.