Mukul Yadav
We currently have a system in place for classifying returns into three categories: Restocked, Quarantined, and Lost. However, we have discovered two significant errors in our classification process that could lead to inaccuracies and inefficiencies.
  1. Clarifying Brand Identification: The first issue pertains to returns of products without a price tag or barcode. Some of these items were incorrectly classified as lost. To address this problem, we will be implementing changes to ensure that our operators can accurately identify the brand's products even without the tag.
  2. Resolving Size Discrepancies: The second issue occurred when returns included products of a different size, often due to cataloging errors or switcheroo incidents. Unfortunately, these returns were also mistakenly classified as lost. To rectify this, we will be implementing changes to the classification process, ensuring that such returns are accurately marked as restocked or quarantined based on their condition, rather than being labeled as lost.
Introducing a New Classification: Damaged Returns
In addition to addressing these issues, we will be introducing a new classification: Damaged Returns. Currently, damaged items are grouped under the Quarantined status, creating ambiguity about the extent of damage and eligibility for claims. With this new classification, we aim to provide clarity – damaged returns will be eligible for claims, while quarantined returns will not.
We understand the urgency of addressing these issues, and our team is working diligently to resolve these classification errors by December 10th. During this period, we will also correct the classification of old returns in your workspace to provide accurate and up-to-date information.