Brand: Raymond

Request Type: Feature Enhancement

Channel - FBA

Background:

Similar to the process of creating sales orders, the Raymond brand requires the ability to create return orders. Currently, Raymond has provided the necessary return data, but due to system restrictions, the return creation process cannot be completed.

Requirement:

Immediate: Enable manual creation of FBA returns in the system using the data provided by Raymond.

Long-term: Develop an automated solution to process FBA returns for Raymond similar to the sales order automation flow.

Objective:

To streamline the return handling process for Raymond by removing current system restrictions and automating return order creation, ensuring operational efficiency and data accuracy.

Impact:

Reduces manual intervention for the Raymond operations team

Enhances consistency in FBA return handling

Aligns returns workflow with sales order processes