An issue affecting tracking ID allocation was identified for orders processed through the Unicommerce Shipping App on 17 August 2026, between 4:00 PM and 8:30 PM IST.
⚠️ Impact:
During this period:
- ❌ Some orders encountered errors while allocating tracking IDs.
- 🔁 In certain cases, the same tracking ID was assigned to multiple order numbers.
- 📦 Orders affected during this period require a new tracking ID to be assigned before shipment processing.
✅ Resolution:
The underlying issue has been resolved, and tracking ID allocation through the Unicommerce Shipping App is now functioning normally.
🔔 Action Required:
For any orders impacted during the incident window, please reassign a new tracking ID in Unicommerce.