We’ve redesigned the support experience to make raising and tracking issues faster and more convenient.
What’s improved
Access support from anywhere
Open the support widget from anywhere in your Eshopbox workspace. You no longer need to navigate to a separate help console to raise or track tickets.
Search using familiar references
Find support requests using an
Order ID
or Tracking ID
. You don’t need to remember or save a separate Ticket ID.Raise issues directly from an order
Select
Raise an issue
from the order actions. Relevant order and shipment details will be prefilled automatically, reducing manual effort and helping our support team investigate faster.Speak instead of typing
Don’t want to type a detailed explanation? Use voice input to describe the issue, and it will automatically be converted into text.
The improved support widget keeps help closer to where you work—so you can raise issues faster, provide better context, and track resolutions more easily.