Shopify SKUs containing a forward slash (/) are now fully supported on Eshopbox
What’s new
You can now:
- Successfully sync products from Shopify even if the SKU contains (/)
- Create products manually in the Eshopbox workspace with (/) in the SKU
- Map SKUs without errors during catalog setup
- Create and import orders containing SKUs with (/) without any validation or processing issues
What this means for you
Earlier, SKUs with (/) (for example, ABC/123) failed validation, which caused catalog sync issues and blocked product and order workflows. With this update:
- Catalog syncs are more reliable
- Order creation and imports work seamlessly
- Manual workarounds are no longer required
Why this matters
Many brands use (/) as part of their standard SKU format. Supporting this ensures smoother onboarding, fewer failures across product and order flows, and better alignment with real-world SKU conventions.